Privacy policy

Information under Articles 13 and 14 GDPR · Last updated: August 2026

1. Controller

The controller responsible for processing personal data on this website is:

Live 120 GmbH

Torstr. 177, 10115 Berlin, Germany
Represented by Inga Bula, Managing Director
Telephone: +49 (0)30 24 72 42 87
Email: live120.eu@gmail.com

We have not appointed a data protection officer, as we are not required to do so under Article 37 GDPR and § 38 BDSG.

2. Principles

This website is deliberately built to collect as little as possible. There is no analytics software, no advertising network, no social media plug-in, no chat widget, no external font service and no map embed. Nothing on the page loads from a third-party server. In practice this means the only personal data we receive is what you type into the enquiry form and what your browser has to send in order to load a page at all.

3. Server log data

When you open a page, our hosting provider's web server records a log entry. This is technically unavoidable and contains: the requesting IP address, the date and time of the request, the page or file requested, the HTTP status code, the amount of data transferred, the referring page and your browser and operating system identification.

• Purpose: delivering the website, maintaining stability and security, and investigating attacks or abuse.
• Legal basis: Article 6(1)(f) GDPR. Our legitimate interest is in operating a functioning and secure website.
• Retention: log entries are deleted or anonymised by the hosting provider after a short period, as a rule within 30 days.

This data is not combined with any other data source and is not used to identify individual visitors.

4. Enquiry form and email contact

If you use the enquiry form we process the details you enter: your name, company, email address, telephone number, delivery country, the subject you select and your message. Only name, email address and message are required — the rest is optional and helps us answer faster.

• Purpose: receiving, assessing and answering your enquiry, and preparing a quotation where you have asked for one.
• Legal basis: Article 6(1)(b) GDPR where the enquiry relates to a contract or pre-contractual steps; Article 6(1)(a) GDPR for the consent you give when submitting the form; and Article 6(1)(f) GDPR for our legitimate interest in responding to business enquiries.
• Retention: we keep the correspondence until the enquiry is settled and no further questions arise. Where an order results, statutory commercial and tax retention periods apply — as a rule six years under § 257 HGB and ten years under § 147 AO.

The form is processed by a script on our own server and forwarded to our mailbox by email. It is not sent through a third-party form service. Withdrawing your consent is possible at any time by email and does not affect processing that has already taken place, nor processing based on another legal basis.

5. Hosting

This website is hosted by Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus. The hosting provider processes the log data described above and, on a technical level, everything transmitted through the website on our behalf, as a processor under Article 28 GDPR and on the basis of a data processing agreement.

6. Email delivery

Enquiries reaching us by form or by email are received in a mailbox operated by Google Ireland Limited (Gmail). Google may process this data outside the European Union; such transfers are covered by the EU Commission's adequacy decision for the EU–US Data Privacy Framework and by standard contractual clauses. If you would prefer not to have your enquiry pass through this route, please telephone us instead on the number above, or write to the postal address.

7. Recipients of your data

We pass your data on only where it is necessary to answer your enquiry or perform a contract. That means, in practice:

• suppliers and manufacturers, where we have to request a price or specification for you — kept to the technical requirement wherever possible;
• freight forwarders and carriers, where goods have to be delivered to you, including the delivery address and a contact name;
• our tax adviser, bank and, where necessary, our legal adviser;
• public authorities where we are legally obliged to disclose.

We do not sell personal data, and we do not use it for advertising.

8. Your rights

Under the GDPR you have the right to:

• request access to the personal data we hold about you (Article 15);
• have inaccurate data corrected (Article 16);
• have data erased (Article 17), subject to statutory retention obligations;
• have processing restricted (Article 18);
• receive your data in a portable format (Article 20);
• object to processing based on legitimate interests (Article 21);
• withdraw a consent you have given, at any time (Article 7(3));
• lodge a complaint with a supervisory authority (Article 77).

To exercise any of these, email live120.eu@gmail.com. The supervisory authority responsible for us is the Berlin Commissioner for Data Protection and Freedom of Information, Alt-Moabit 59–61, 10555 Berlin. You may also complain to the authority where you live or work.

9. Obligation to provide data

You are under no obligation to provide any data. If you do not complete the required form fields we cannot answer your enquiry, but no other consequence follows.

10. Automated decision-making

We do not use automated decision-making or profiling within the meaning of Article 22 GDPR.

11. Encryption

This site is served over TLS (https). Your form entries are encrypted in transit. Email, once it leaves our server, cannot be guaranteed to be encrypted end to end; if you need to send us something confidential, tell us and we will agree a route.

12. Changes

We update this policy when the website or the law changes. The version marked at the top applies.

Note on the authoritative version

This policy is provided in English for convenience. In the event of any discrepancy, the German version is the legally binding one.